Refund policy
Returns
Limited Edition prints are classed as Final Sale items. However, we understand that circumstances can change, and we are happy to consider return requests made within 14 days of the date of delivery.
If you would like to request a return, please contact us within this 14-day period using our Contact Form. Please note that all costs associated with returning the print are the responsibility of the purchaser.
Any approved return must be received in perfect, resalable condition, together with all original packaging and accompanying paperwork. Once the print has been received and inspected, we will issue a refund for the purchase price of the print only. Original shipping and delivery charges are non-refundable.
As Limited Edition prints are Final Sale items, return requests are subject to review and approval. We recommend contacting us as soon as possible if you have any concerns about your order, and we will be happy to assist.
For any further inquiries please contact us using the Contact Form.
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Returns & Cancellations - UK only
We want you to be happy with your purchase. Limited Edition prints are identified as Final Sale items; however, this does not affect any statutory rights you may have under applicable UK consumer law.
Changing your mind
If you purchase a print online or through another distance-selling method, you may have a statutory right to cancel your order within 14 days of receiving the print, without giving a reason. If you wish to exercise this right, please contact us within the applicable cancellation period using our Contact Form.
Following cancellation, the print should be returned to us within the applicable timeframe. Return postage costs are the responsibility of the purchaser, unless otherwise required by law.
We ask that prints are returned with their original packaging and paperwork and that reasonable care is taken while the print is in your possession. Where permitted by law, we may make a deduction from any refund to reflect any reduction in the value of the print resulting from handling beyond what is reasonably necessary to establish its nature, characteristics and condition.
Where a statutory cancellation right applies, we will process any refund in accordance with applicable law. This may include reimbursement of the standard delivery charge paid at the time of purchase. Any additional amount paid for an upgraded delivery service is not refundable.
Faulty, damaged or incorrectly supplied prints
Nothing in this policy affects your statutory rights. If your print arrives damaged, is faulty, is not as described, or otherwise does not conform to your legal rights, please contact us as soon as possible through our Contact Form so that we can assist you.
Your statutory rights are not affected by our Limited Edition or Final Sale designation.
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Damages & Delivery Issues
Please inspect your order carefully as soon as you receive it. If your print arrives damaged, defective, or you have received the wrong item, please contact us as soon as possible, ideally within 48 hours of delivery, so that we can assess the issue and help resolve it promptly.
Important Delivery Information
If your parcel or tube appears to have been damaged during transit, please notify the delivery driver and, where possible, record the delivery as “DAMAGED” when signing for it.
Any damage to the contents should be reported to us as soon as possible after delivery. To help us assess the issue and arrange a replacement or other appropriate resolution, we will require photographic evidence of the damage.
Please provide:
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Photographs of all sides of the parcel or tube, including the delivery label.
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Clear, close-up photographs showing any visible damage to the packaging.
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If the print itself has been damaged, a photograph showing the print in its entirety, together with clear close-up photographs of the affected areas.
The more information and photographs you can provide, the more quickly we can assess the damage and arrange an appropriate resolution.
Please send your photographs and details through our Contact Form.
Please note: Nothing in this policy affects your statutory rights under applicable UK consumer law.